Refund policy
You have a 14-day cooling-off period starting the day after you receive your order. During this period, you may cancel your purchase without giving a reason. After notifying us of your return, you have another 14 days to send the product back.
What can and cannot be returned?
- Can be returned: unopened coffee and chocolate with the seal intact, and unused bags in their original condition.
- Cannot be returned: coffee or chocolate if the packaging has been opened. These are food products. For hygiene and food safety reasons, we cannot accept opened products. This is a statutory exception to the right of withdrawal.
How to return your order
- Register your return using the withdrawal form at shop.stach-food.nl/en/pages/retour or by emailing webshop@stach-food.nl.
- Send the product within 14 days of notifying us to: STACH, Jan Pieter Heijestraat 141, 1054 MG Amsterdam, The Netherlands.
- Return shipping costs are your responsibility, unless we sent you an incorrect or damaged product. In that case, we will cover the return shipping costs and provide you with a return label.
Refunds
We will refund the full purchase price, including the original shipping costs, within 14 days of receiving your return notification. Any additional costs for a more expensive delivery option are excluded. The refund will be made using the same payment method you used for your purchase.
We may wait to issue the refund until we have received the returned product or until you have provided proof of return shipment.
Damaged or incorrect order?
Send a photo to webshop@stach-food.nl within 48 hours of receiving your order. We will send you a replacement free of charge or issue a refund. You do not need to return damaged food products.