Terms of service
Definitions
In these Terms and Conditions, the following definitions apply:
- STACH: STACH B.V., which offers products to consumers remotely through the webshop at stach-food.nl.
- Consumer: a natural person who is not acting in the course of a profession or business and enters into a distance contract with STACH.
- Distance contract: a contract concluded between STACH and the consumer as part of an organised distance sales system, whereby only means of distance communication are used up to and including the conclusion of the contract.
- Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
- Day: calendar day.
Article 1. Identity of the trader
STACH B.V., trading under the name STACH
Business address: Jan Pieter Heijestraat 141, 1054 MG Amsterdam, the Netherlands
Email: webshop@stach-food.nl
Dutch Chamber of Commerce number: 52390810
VAT identification number: NL850422838B01
Article 2. Applicability
2.1 These Terms and Conditions apply to every offer made by STACH through the webshop at stach-food.nl and to every distance contract concluded between STACH and the consumer through the webshop.
2.2 Before the contract is concluded, the text of these Terms and Conditions will be made available to the consumer. The Terms and Conditions can be viewed and downloaded from the website and, upon request, will be sent by email free of charge.
2.3 These Terms and Conditions and all contracts are governed by Dutch law.
Article 3. The offer
3.1 The offer contains a complete and accurate description of the products offered, including the price (including VAT), the main product characteristics and, in the case of food products, ingredients and allergen information.
3.2 Obvious mistakes or errors in the offer, such as clear pricing errors, are not binding on STACH.
3.3 Product images are intended to provide an accurate representation of the products. STACH cannot guarantee that the colours displayed exactly match the actual colours of the products.
Article 4. The contract
4.1 The contract is concluded when the consumer accepts the offer by placing an order with an obligation to pay and meets the associated conditions.
4.2 STACH will confirm receipt of the order by email without undue delay. Until this confirmation has been sent, the consumer may cancel the contract.
4.3 STACH takes appropriate technical and organisational measures to secure the electronic transfer of data and provides a secure online environment and secure electronic payment process.
Article 5. Prices and payment
5.1 All prices include VAT. Shipping costs are clearly stated before the order is completed.
5.2 Payment is made using the payment methods offered in the webshop, including iDEAL and credit card. The order will be processed after payment has been received.
5.3 Prices will not be increased during the period of validity stated in the offer, except in the event of changes to VAT rates.
5.4 Products remain the property of STACH until the full purchase price has been paid.
5.5 Discount codes and promotions are valid while stocks last and for the duration of the relevant promotion. Personal discount codes are intended for personal, non-commercial use. Discount codes may not be distributed through discount or coupon websites, traded or sold. It is also prohibited to use the STACH brand name, including misspellings of the name, in domain names or advertisements for the purpose of attracting traffic to distribute discount codes. In the event of misuse, STACH may refuse the use of a discount code and reclaim any discount granted.
Article 6. Delivery
6.1 STACH delivers within the Netherlands and internationally to the countries available for selection during the ordering process. The delivery address is the address provided by the consumer to STACH.
6.2 The expected delivery time within the Netherlands is 1 to 3 working days after receipt of payment. For international orders, the delivery time shown at checkout for the selected destination applies. Delivery will take place within 30 days at the latest, unless a longer delivery period has been agreed. In the event of a delay, the consumer will be notified and has the right to cancel the contract free of charge.
6.3 Shipping costs depend on the destination and size of the order and are displayed before the order is completed. Shipping costs are paid by the consumer unless otherwise stated, such as free shipping within the Netherlands on orders over €50.
6.4 The risk of damage to or loss of the products passes to the consumer upon delivery.
6.5 The consumer may also choose to collect the order from STACH at Jan Pieter Heijestraat 141, Amsterdam. Collection is free of charge.
6.6 If personal delivery at the specified address is not possible, the delivery obligation may be fulfilled by delivering the product to a neighbour or the nearest parcel collection point. The consumer will be notified via track & trace.
6.7 If delivery of an ordered product proves impossible, STACH will make reasonable efforts to offer an equivalent replacement product. The consumer will be clearly informed before delivery if a replacement product is being supplied. The right of withdrawal remains fully applicable to replacement products, and STACH will cover the return shipping costs.
Article 7. Right of withdrawal
7.1 The consumer may cancel the contract without giving a reason during a cooling-off period of 14 days. The cooling-off period begins on the day after the consumer, or a third party designated by the consumer, receives the product.
7.2 During the cooling-off period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine its nature and characteristics.
7.3 The following products are excluded from the right of withdrawal:
- Sealed products that are unsuitable for return for reasons of health protection or hygiene where the seal has been broken after delivery. This applies to coffee beans and chocolate where the packaging has been opened.
- Products that are liable to deteriorate or expire rapidly.
7.4 The right of withdrawal remains fully applicable to unopened food products and non-food products, such as bags, provided they are unused and in their original condition.
Article 8. Exercising the right of withdrawal and return costs
8.1 The consumer must notify STACH of their decision to withdraw within the cooling-off period using the model withdrawal form or by making another clear and unambiguous statement.
8.2 The consumer must return the product within 14 days of notifying STACH, including all accessories supplied with it and, where reasonably possible, in its original condition and packaging.
8.3 Return address: STACH, Jan Pieter Heijestraat 141, 1054 MG Amsterdam, the Netherlands.
8.4 The direct costs of returning the product are paid by the consumer, unless the product was delivered damaged or incorrectly, in which case STACH will cover the costs.
8.5 STACH will refund all payments received from the consumer, including the original delivery costs, except for additional costs resulting from the consumer choosing a more expensive delivery method than the standard delivery option, within 14 days of receiving the withdrawal notification. STACH may withhold the refund until the product has been received or until the consumer provides proof that the product has been returned.
Article 9. Conformity and warranty
9.1 STACH guarantees that the products comply with the contract, the specifications stated in the offer, reasonable requirements of quality and usability, and applicable legal requirements.
9.2 STACH guarantees that chocolate has a remaining shelf life of at least 4 months upon delivery. Coffee is freshly roasted and is never more than 30 days old when shipped.
9.3 The statutory warranty does not affect any other rights the consumer has under applicable law.
Article 10. Complaints procedure
10.1 Complaints regarding the performance of the contract must be submitted to STACH within a reasonable period of time, with a complete and clear description of the complaint, via customer service at webshop@stach-food.nl.
10.2 STACH will respond to complaints within 14 days of receipt. If a complaint requires more time to process, STACH will acknowledge receipt within 14 days and provide an indication of when the consumer can expect a response.
Article 11. Disputes
11.1 If a complaint cannot be resolved by mutual agreement, a dispute arises which the consumer may submit to the competent court.
11.2 The consumer may also submit the dispute through the European ODR platform: ec.europa.eu/odr.
Article 12. Amendments to these Terms and Conditions
Changes to these Terms and Conditions will only take effect after they have been published on the website. Contracts already in force remain subject to the Terms and Conditions that applied at the time the order was placed.